Contact & Grievance

Need help with AI Hot Lead Analyzer? We’re here to support you with access, billing, and technical questions.

Customer Support

Email: contact@siteencoders.in
Phone: +91-9361735172
WhatsApp: wa.me/9361735172

Business hours: Mon–Fri, 10:00–18:00 IST · First response within 24 business hours.

Billing & Refund Queries

For payment issues (e.g., duplicate charge or access not provisioned within 24 hours), email us with your Razorpay Payment ID and registered email.

Review our Pricing & Payments and Refund & Cancellation policies.
Most issues are resolved within 1–2 business days after verification.

Grievance & Legal

If your concern remains unresolved after contacting support, you may escalate to our grievance channel. We will acknowledge grievances within 48 hours and aim to resolve them within 15 days.

Grievance Email: contact@siteencoders.in
Entity: VirtuStratum Technology Solutions LLP (SiteEncoders)
Registered Office: D No 54/1, TS No 106 9A Cross, West Extension Thillai Nagar, Tiruchirappalli, Tamil Nadu 620018, India

Note: As a digital SaaS, access is provisioned instantly after successful payment. For eligibility on refunds/exceptions, please refer to our Refund & Cancellation Policy.

Related policies: Terms & Conditions · Privacy Policy · Shipping & Delivery · Pricing & Payments